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Other Terms, Conditions & Policies

Returns & Refunds

We would like to emphasize that our return and refund policy is strictly applicable to orders made through this website, onlyprintsph.com. This policy has been put in place to ensure that our customers receive the best possible service and experience when shopping with us.

Below are the return and refund policies we ask everyone to comply with. Thank you for selecting onlyprintsph.com as your preferred source for elegantly designed planner pages and refills. We appreciate your patronage and kindly ask for your understanding and cooperation in adhering to these policies.

Key Factors to Consider

When returning a product that you purchased online from OnlyPrints, there are a few crucial factors to bear in mind:

  • This policy applies to purchases made from onlyprintsph.com.
  • If you have purchased OnlyPrints products from other online shopping platforms such as Shopee or Lazada, you must comply with their respective returns and refunds policy.
  • Defective Product: In case you receive a defective product, kindly provide us with a photo or brief unboxing video to verify the product’s condition upon receipt. Please ensure that any crafting defects are clearly highlighted in the photo or video.
  • Damages During Transit: Please be aware that we are not liable for damages caused by the courier during transit. Regrettably, we cannot accept returns or issue refunds for such damages. Kindly refer to the packaging and quality control section below for further information.
  • Lost Parcels: It is important to note that we cannot accept responsibility for any lost parcels during shipping. For further information, please refer to the shipping errors section below.
  • We do not offer refunds, returns or exchanges for personalized or custom-made products because these items are specifically created for individual orders and cannot be sold to others.
  • The item(s) eligible for return and refund must be in its original packaging, unused and in perfect condition.
  • The refund must be requested within seven (7) business days of the customer receiving their order.
  • Refunds will not include the shipping costs incurred during the original order placement.
  • The buyer is responsible for covering the return shipping fee.
  • For us to process your refund, it is necessary to have a return request number (RR#). To obtain your RR#, please use the form provided below to submit your request.
  • Once you receive your RR# from us, we will send you an email with the return address and all the necessary information. For detailed instructions on how to prepare your return shipment, please refer to the “Preparing Your Return Shipment” section below.
  • Please keep a record of your shipment until you have received a refund.

We highly recommend double-checking the accuracy of this information before sending your return to avoid any delays or issues in processing your request.

Damaged or Defective Products

At OnlyPrints, we strive to provide our customers with high-quality products and excellent service. However, we understand that sometimes, products may arrive damaged or defective due to unforeseen circumstances during the creation process. Some possible crafting defects that could occur during the creation of handmade planner pages include, but are not limited to:

  • misaligned or skewed prints
  • incomplete prints
  • uneven cutting
  • pages sticking together
  • smudging or bleeding Ink
  • paper creases or folds

If you happen to receive a product that is damaged or defective, kindly get in touch with us by using the form below within seven (7) business days of receiving your order. This will initiate the process of replacing the product. You can refer to the above Policy section for instructions on how to notify us.

In the event that we are found responsible for the damage or defect, we would be happy to offer a refund or replace the product. However, if the damage or defect is due to mishandling or misuse by the customer, we may not be able to honor the return and refund request.

We recommend that you carefully inspect your products upon arrival and notify us immediately if there are any issues. Our goal is to make sure that you are completely satisfied with your purchase and that you have a positive shopping experience with OnlyPrints.

Packaging and Quality Control

While we take every precaution to ensure that your order arrives in excellent condition, we cannot be held responsible for any mishandling or damage caused by the courier. However, we take the utmost care in packing your order to ensure that it arrives free from defects.

Prior to shipment, we will take photos of your items both before packing and while packing to ensure that everything is in order. We will also send you photos of your items via email before shipping to confirm the accuracy and completeness of your order.

Shipping Errors

We want to make sure that your order arrives to you in a timely and accurate manner. However, please note that there are certain situations in which we cannot be held responsible for shipping errors.  The situations in which we are not responsible for shipping errors include:

  • Incorrect or incomplete shipping addresses provided by the customer.
  • Refusal or failure to accept delivery by the customer.
  • Inability to deliver the package due to unavailability of the recipient at the delivery address.
  • Inclement weather conditions or natural disasters that affect shipping routes or delivery times.
  • Incorrect delivery instructions provided by the customer, such as directing the package to the wrong location or recipient.
  • Theft or loss of package after delivery has been confirmed by the rider.
  • Damage to the package caused by the courier or during the shipping process, such as due to mishandling, rough treatment, or exposure to extreme temperatures or conditions.
  • Accidents or road closures that prevent the delivery driver from reaching the delivery address.
  • Force majeure events such as war, riots, strikes or government regulations that prevent the company from fulfilling orders or cause shipping delays.
  • Shipping errors caused by technical problems with the courier’s tracking systems, such as inaccurate or delayed tracking information.
  • Disruptions to delivery schedules caused by holiday-related shipping delays or logistical challenges.

These situations are listed above are beyond our control. Therefore, we kindly ask you to take appropriate measures to ensure successful package delivery by providing accurate information and monitoring the status of your package.

Dispatch Related Issues

We make every effort to ensure the accuracy of all shipments, but we understand that mistakes can happen. If you believe that there has been an error with your shipment, such as:

  • Items that are missing or out of stock.
  • Sent your order to the incorrect location or address.
  • Sent you a wrong item(s).
  • Wrong quantity of items shipped.
  • Sent item(s) that are damaged due to mistakes during production or crafting.

Please let us know within 7 business days of receiving your order by using the request form below, to ensure that we can quickly address any shipping errors on our part. If we find that your claim is valid, we will replace the product at no additional cost to you. If a replacement is not possible, we may issue a refund instead. Our top priority is to ensure your satisfaction with our service and products.

Preparing Your Return Shipment

To ensure that we process your refund correctly, it is essential that you obtain a return request number or refund request number (RR#). To do so, kindly use the form below to submit your request. Once you get your RR# from us, we will provide you with the address where you can send the item back via email.

Please be advised that including the Return Request Number (RR#) in the return package is crucial for us to process your request correctly. This information should be clearly displayed, as shown in the example below:

Consignee Name RR#123456
Return Address
Return Contact Details

This step is very important and is strictly implemented to ensure that we can properly process your request. Improper labeling or missing the RR# can result in delays in processing your request. Please make sure to follow these instructions carefully to ensure a smooth return process.

Request Form

Refund or Exchange Processing Time

We understand the importance of prompt and efficient refund or exchange processing. Our policy requires a processing time of 7-14 business days from the date we receive your returned item(s) at our facility. This timeframe includes the processing of your refund or the dispatch of your replacement item(s).

Please note that the transit time of your replacement item(s) is not included in the 7-14 business day processing time. The transit time will depend on the shipping carrier and the delivery location.

We strive to process all refunds and exchanges as quickly as possible while ensuring that each request is handled with the utmost care and accuracy.

Changes to this Returns & Refunds Policy

Please note that we reserve the right to modify our Returns & Refunds policy without prior notice. It is your responsibility to regularly check this page for any updates or changes before placing an order. We highly encourage you to review this policy periodically to stay informed of any modifications that may affect you. Thank you for your understanding.

Last Update

This Returns & Refunds policy was last updated on February 23rd, 2023 and is subject to change without prior notice.

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