We understand that you may have questions about our products and services, and we want to provide you with all the information you need to make an informed decision.
Our Frequently Asked Questions (FAQ) page is designed to answer some of the most commonly asked questions about our business. We’ve provided clear and concise answers to help you better understand our products, policies, and services.
If you can’t find what you’re looking for, please feel free to contact us through our contact page or to any of our social media pages. We always here to help you.
We appreciate your interest in OnlyPrints and we hope you find our FAQ page informative and useful. Thank you for considering us for your planner refill needs!
Do you have any questions regarding your order?
OnlyPrints process orders, ships packages and responds to emails from Monday to Friday, between 10:00 a.m. to 5:00 p.m. (Philippine Standard Time) in order it was received. We are closed on Saturdays, Sundays, and all major holidays. If you contact us outside of our business hours, we will respond as soon as possible on the following business day.
Placing an Order
Ordering from OnlyPrints is simple. Browse products and add them to your cart. Proceed to checkout, enter shipping and billing details, then review your order and click “Place Order”. You’ll get an email confirming your purchase, which you should check for accuracy. Pay as instructed if there are no errors, and your order will be processed promptly.
Paying for your Order
We offer a variety of payment options to ensure that our customers have a seamless shopping experience. We accept payments through GCash, Maya, BDO banking, BPI online banking, and over-the-counter deposits. For your convenience, we have provided QR codes on our Payment Options and Terms and Conditions page.
Please refer to this page for further information on how to pay for your order. We strive to make the payment process as easy and secure as possible for our valued customers.
Verifying Your Payment
We appreciate your business and want to ensure that your payment is processed as quickly as possible. However, please understand that we could be receiving a high volume of payments within the day, especially for online transactions. These transactions typically only have reference numbers, and we wouldn’t know which one belongs to your order.
To help us verify your payment, please send us a message on Facebook Messenger with the following information:
- order number
- email address
- mobile number
This information will allow us to match your payment with your order and process it right away. We kindly ask that you send these details as soon as possible to avoid any delays in processing your order.
We’ll send you an email confirmation with tracking information once your order has been shipped. If you haven’t received it within the expected processing time, please check your junk mail folder before contacting us.
Wondering how to track your order?
We’ve got you covered! we want to reassure you that it’s a simple and easy process. As soon as your order is shipped, you will receive an email confirmation with a direct link to track your shipment.
To ensure that you are fully informed about our shipping policies and procedures, please refer to our Shipping & Transit page. This page contains all the information you need to know about our shipping rates, estimated delivery times, and our policy on lost or stolen packages. We understand that keeping track of your order is important to you, and we strive to provide you with all the information you need to do so.
Tracking Information Is Inaccurate
If you find that your tracking information is inaccurate or not updating, we suggest contacting the courier directly for the most current updates. They will have access to the most accurate and current information regarding the location and status of your package.
In most cases, contacting the courier directly is often the easiest and quickest way to obtain tracking updates for your package. Contact details can be found in our Shipping & Transit page.